{"id":13,"date":"2024-08-29T20:29:01","date_gmt":"2024-08-29T20:29:01","guid":{"rendered":"https:\/\/digitalfinal-digitalfinal.tq1nfc.easypanel.host\/?page_id=13"},"modified":"2026-04-15T12:00:39","modified_gmt":"2026-04-15T12:00:39","slug":"refund-and-returns","status":"publish","type":"page","link":"https:\/\/keyzy.net\/pt\/refund-and-returns\/","title":{"rendered":"Refund and Returns"},"content":{"rendered":"<h4 class=\"wp-block-heading\">Last updated: 15-04-2026<\/h4><p>Welcome to <strong>Keyzy<\/strong>. This Refund &amp; Returns Policy outlines the terms under which refunds may be granted and is designed to ensure transparency, prevent abuse, and comply with international eCommerce standards.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h2 class=\"wp-block-heading\">1. Digital Products Disclaimer<\/h2><p>All products sold on <strong>Keyzy<\/strong> are <strong>digital goods<\/strong>, including software licenses, activation keys, and downloadable content.<\/p><p>Due to the <strong>intangible and irrevocable nature<\/strong> of digital products, all sales are considered <strong>final and non-returnable<\/strong> once the product has been delivered.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h2 class=\"wp-block-heading\">2. Delivery &amp; Access<\/h2><p>All products are delivered within <strong>1 hour to 24 hours (maximum)<\/strong> after successful payment via:<\/p><ul class=\"wp-block-list\"><li>Email delivery, and\/or<\/li>\n\n<li>Secure on-site access<\/li><\/ul><p>Delivery times may vary depending on product availability and order verification.<\/p><p>Customers are responsible for ensuring that the provided email address is correct and for securing their purchased product after delivery.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h2 class=\"wp-block-heading\">3. Refund Eligibility<\/h2><p>Refunds are granted only under strict and verifiable conditions.<\/p><h3 class=\"wp-block-heading\">\u2705 Eligible Cases:<\/h3><ul class=\"wp-block-list\"><li>The activation key is <strong>invalid or defective<\/strong><\/li>\n\n<li>The product <strong>does not match the description<\/strong><\/li>\n\n<li>The product cannot be activated due to a <strong>technical issue on our side<\/strong><\/li>\n\n<li>The issue cannot be resolved by our support team<\/li><\/ul><h3 class=\"wp-block-heading\">\u274c Non-Eligible Cases:<\/h3><ul class=\"wp-block-list\"><li>Wrong product, version, or platform purchased<\/li>\n\n<li>Device or system incompatibility<\/li>\n\n<li>Change of mind after purchase<\/li>\n\n<li>Lack of technical knowledge<\/li>\n\n<li>Product has been <strong>successfully activated<\/strong><\/li>\n\n<li>Failure to provide sufficient proof<\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h2 class=\"wp-block-heading\">4. Refund Request Timeframe<\/h2><p>All refund requests must be submitted within <strong>48 hours of purchase<\/strong>.<\/p><p>Refund requests <span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">for non-delivery will only be considered after the maximum delivery timeframe (<strong>24 hours<\/strong>) has elapsed<\/span>.<\/p><p>Requests submitted after this period may be declined at our discretion.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h2 class=\"wp-block-heading\">5. Verification &amp; Anti-Fraud Measures<\/h2><p>To prevent fraud and abuse, we may require:<\/p><ul class=\"wp-block-list\"><li>Screenshots or video evidence<\/li>\n\n<li>Error messages during activation<\/li>\n\n<li>System or device information<\/li>\n\n<li>Confirmation that the key has not been used<\/li><\/ul><p>We reserve the right to verify the <strong>activation status<\/strong> of any license key before approving a refund.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h2 class=\"wp-block-heading\">6. Replacement Policy<\/h2><p>We prioritize resolving issues by offering:<\/p><ul class=\"wp-block-list\"><li>A <strong>replacement key<\/strong>, or<\/li>\n\n<li>Technical support assistance<\/li><\/ul><p>Refunds are issued only if no valid replacement or solution is possible.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h2 class=\"wp-block-heading\">7. Regional Restrictions<\/h2><p>Some products may be <strong>region-locked<\/strong>.<\/p><p>It is the customer&#8217;s responsibility to ensure that the product is compatible with their region before purchase.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h2 class=\"wp-block-heading\">8. Unauthorized Use<\/h2><p>Reselling, sharing, or misuse of license keys is strictly prohibited.<\/p><p>Any such activity will result in <strong>loss of eligibility for refunds and support<\/strong>, and may lead to account suspension.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h2 class=\"wp-block-heading\">9. Refund Processing Time<\/h2><p>Approved refunds are processed within <strong>3\u20137 business days<\/strong>, depending on the payment provider.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h2 class=\"wp-block-heading\">10. Chargebacks &amp; Disputes<\/h2><p>Initiating a chargeback or dispute without contacting our support team first is a violation of this policy.<\/p><p>We reserve the right to:<\/p><ul class=\"wp-block-list\"><li>Suspend or terminate your account<\/li>\n\n<li>Deny future transactions<\/li>\n\n<li>Submit evidence to payment providers<\/li><\/ul><p>We strongly encourage you to contact support for a fair and fast resolution.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h2 class=\"wp-block-heading\">11. Right to Refuse Service<\/h2><p>We reserve the right to refuse service, cancel orders, or deny refunds in cases of:<\/p><ul class=\"wp-block-list\"><li>Fraudulent activity<\/li>\n\n<li>Abuse of the refund system<\/li>\n\n<li>Suspicious transactions<\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h2 class=\"wp-block-heading\">12. Compliance with Consumer Protection Laws<\/h2><p>By purchasing from <strong>Keyzy<\/strong>, you acknowledge and agree that:<\/p><ul class=\"wp-block-list\"><li>You waive any right to withdrawal once the digital product is delivered and accessed<\/li>\n\n<li>This policy complies with applicable international laws governing digital goods<\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h2 class=\"wp-block-heading\">13. Contact Information<\/h2><p>For support or refund requests, contact us:<\/p><ul class=\"wp-block-list\"><li>\ud83d\udce7 Email: <a href=\"mailto:support@keyzy.net\">support@keyzy.net<\/a><\/li>\n\n<li>\ud83c\udf10 Website: <a href=\"https:\/\/keyzy.net\/pt\/\">https:\/\/keyzy.net<\/a><\/li><\/ul><p>We aim to respond within <strong>24 hours<\/strong>.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h2 class=\"wp-block-heading\">14. Policy Updates<\/h2><p>We reserve the right to update or modify this policy at any time.<\/p><p>Changes take effect immediately upon publication on this page.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h2 class=\"wp-block-heading\">15. Agreement<\/h2><p>By purchasing from <strong>Keyzy<\/strong>, you confirm that you have read, understood, and agreed to this Refund &amp; Returns Policy.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><p><strong>Keyzy \u2014 Secure Digital Solutions You Can Trust<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: 15-04-2026 Welcome to Keyzy. This Refund &amp; Returns Policy outlines the terms under which refunds may be granted<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/keyzy.net\/pt\/wp-json\/wp\/v2\/pages\/13"}],"collection":[{"href":"https:\/\/keyzy.net\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/keyzy.net\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/keyzy.net\/pt\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/keyzy.net\/pt\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":3,"href":"https:\/\/keyzy.net\/pt\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":11713,"href":"https:\/\/keyzy.net\/pt\/wp-json\/wp\/v2\/pages\/13\/revisions\/11713"}],"wp:attachment":[{"href":"https:\/\/keyzy.net\/pt\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}