Last updated: 15-04-2026
Welcome to Keyzy. This Refund & Returns Policy outlines the terms under which refunds may be granted and is designed to ensure transparency, prevent abuse, and comply with international eCommerce standards.
1. Digital Products Disclaimer
All products sold on Keyzy are digital goods, including software licenses, activation keys, and downloadable content.
Due to the intangible and irrevocable nature of digital products, all sales are considered final and non-returnable once the product has been delivered.
2. Delivery & Access
All products are delivered within 1 hour to 24 hours (maximum) after successful payment via:
- Email delivery, and/or
- Secure on-site access
Delivery times may vary depending on product availability and order verification.
Customers are responsible for ensuring that the provided email address is correct and for securing their purchased product after delivery.
3. Refund Eligibility
Refunds are granted only under strict and verifiable conditions.
✅ Eligible Cases:
- The activation key is invalid or defective
- The product does not match the description
- The product cannot be activated due to a technical issue on our side
- The issue cannot be resolved by our support team
❌ Non-Eligible Cases:
- Wrong product, version, or platform purchased
- Device or system incompatibility
- Change of mind after purchase
- Lack of technical knowledge
- Product has been successfully activated
- Failure to provide sufficient proof
4. Refund Request Timeframe
All refund requests must be submitted within 48 hours of purchase.
Refund requests for non-delivery will only be considered after the maximum delivery timeframe (24 hours) has elapsed.
Requests submitted after this period may be declined at our discretion.
5. Verification & Anti-Fraud Measures
To prevent fraud and abuse, we may require:
- Screenshots or video evidence
- Error messages during activation
- System or device information
- Confirmation that the key has not been used
We reserve the right to verify the activation status of any license key before approving a refund.
6. Replacement Policy
We prioritize resolving issues by offering:
- A replacement key, or
- Technical support assistance
Refunds are issued only if no valid replacement or solution is possible.
7. Regional Restrictions
Some products may be region-locked.
It is the customer’s responsibility to ensure that the product is compatible with their region before purchase.
8. Unauthorized Use
Reselling, sharing, or misuse of license keys is strictly prohibited.
Any such activity will result in loss of eligibility for refunds and support, and may lead to account suspension.
9. Refund Processing Time
Approved refunds are processed within 3–7 business days, depending on the payment provider.
10. Chargebacks & Disputes
Initiating a chargeback or dispute without contacting our support team first is a violation of this policy.
We reserve the right to:
- Suspend or terminate your account
- Deny future transactions
- Submit evidence to payment providers
We strongly encourage you to contact support for a fair and fast resolution.
11. Right to Refuse Service
We reserve the right to refuse service, cancel orders, or deny refunds in cases of:
- Fraudulent activity
- Abuse of the refund system
- Suspicious transactions
12. Compliance with Consumer Protection Laws
By purchasing from Keyzy, you acknowledge and agree that:
- You waive any right to withdrawal once the digital product is delivered and accessed
- This policy complies with applicable international laws governing digital goods
13. Contact Information
For support or refund requests, contact us:
- 📧 Email: support@keyzy.net
- 🌐 Website: https://keyzy.net
We aim to respond within 24 hours.
14. Policy Updates
We reserve the right to update or modify this policy at any time.
Changes take effect immediately upon publication on this page.
15. Agreement
By purchasing from Keyzy, you confirm that you have read, understood, and agreed to this Refund & Returns Policy.
Keyzy — Secure Digital Solutions You Can Trust
